All prepaid plans include access to Unlimited Nights and Weekends, Voicemail, Caller ID, Call Waiting, and Three-Way Calling. When using the three-way calling feature, charges for both numbers dialed will apply. All domestic long distance charges are included with every prepaid plan, too.

Note: Calling international long distance directly will result in very high rates that could use up all your peak minutes very quickly. Instead, you can use the International Long Distance Program, which only requires that you have peak minutes on your account. Simply call the ILD access number from your cell phone or use your PIN from any other phone. Please see the section titled, How do I make an International Long Distance call? for more ILD information.

All calls made between the hours of 7:00 AM and 8:59 PM, Monday through Friday are considered peak or anytime minutes. All other times are considered off-peak, or Nights and Weekends.

Services such as 411-Information, text messaging, web access, and international long distance calls will reduce your number of peak minutes to cover the cost of the service. Each peak minute you have is worth a specific amount, so the equivalent number of minutes to cover the charges will be deducted from your account.

If you run out of minutes on your last call, you will be billed for the overage minutes. Overage minutes will create a balance due, which will be deducted from your cash balance when you purchase a cash card or your next month of service.

All services are supported by a coast-to-coast PCS 100% all-digital coverage area. If a call is placed or received while outside the nationwide PCS network, per minute roaming fees will be charged to your account.

The International Long Distance (ILD) program is similar to using a calling card, but with this program no physical card is necessary. The integrated international long distance program allows you to call friends and relatives all around the world directly from your cell phone or any other location.

To place an ILD call, simply dial the systems access number from your mobile phone before dialing your International number. Instead of entering a PIN as with a typical calling card, the ILD system recognizes your mobile number and automatically accesses your account. ILD call charges are deducted directly from your peak minutes and additional funds can be added at any time by simply purchasing more peak minutes.

You can also place ILD calls from any other phone. This increases the per-minute rate by only $.015, and you will need the PIN number located in your account. You may also add the phone numbers of other locations to your account by contacting a dealer or customer service, or logging into your account online. Adding numbers makes the PIN unnecessary since the system can now associate that location with your mobile phone account.

You can call the IVR number 24 hours a day, 7 days a week to reach the automated phone system designed to give you the information you need right away. You can find this number on your receipt or other documentation you received when you activated, or call customer service at 888-965-8259 . Note: If you call from your cell phone during peak times, peak minutes will be deducted from your account.

Live Chat is an instant messaging service available on this website and can be found on the home page. Someone should respond immediately during normal business hours. You can also get answers online at anytime by logging into your account with your username and password.

You can call customer service at 888-965-8259 . If you call from your cell phone during peak times, peak minutes will be deducted from your account. Your peak minute balance is updated every 15 minutes, so there may be a short delay accounting for any calls you just made.

For immediate answers, call the IVR number, which is an automated 24/7 phone system designed to give you the information you need right away. You can find this number on your receipt or other documentation you received when you activated, or you can ask customer service. If you call from your cell phone during peak times, peak minutes will be deducted from your account.

Live Chat is an instant messaging service available on this website and located on the home page. Someone should respond immediately during normal business hours. You can also get answers online at anytime by logging into your account with your username and password.

You can call customer service at 888-965-8259 . If you call from your cell phone during peak times, peak minutes will be deducted from your account. Your peak minute balance is updated as soon as the call records are received from the carrier. Most call records are received within 48-72 hours of when you place the call, however some may be delayed longer. Please keep track of your usage as you are ultimately responsible for any overages.

You can log into youre account online or call customer service to buy more airtime. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo on it). Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash.

If you prefer, you can also activate the convenient Autopay feature. With this feature turned on, we will automatically charge your credit card when you need more airtime. If you do not have the Autopay feature turned on, you must visit the location where you purchased your phone, log into your account online or call customer service to purchase your next month of service.

If you are a current customer, log into you account online and select Current Plan Information. To view all plans, select Plans on the homepage. You may also contact customer service for plan information.

We do not want to cut off your service in the middle of a call, and cut-off minutes help prevent you from going over your minutes by suspending your service while you still have a few remaining minutes. We recommend setting cut-off minutes for 10 minutes so that when you have only 10 minutes remaining, your service will be suspended until more minutes are added. You can adjust the number of minutes for your cut-off minutes at anytime. Because we dont cut off your last call, you can potentially go over your remaining minutes, and those overage minutes are deducted when your next cash card or plan is loaded.

Payment options at local retail locations may vary, but unlike online purchasing, they can accept cash. You can log into your account online or call customer service at the number listed at the top of the screen. Online payment methods include Visa, MasterCard, Discover or Debit Card (must have Visa or MasterCard logo and the CVV number located on the back).

If you prefer, you can also activate the convenient Autopay feature. With this feature turned on, we will automatically charge your credit card when you need more airtime. If you do not have the Autopay feature turned on, you must visit the location where you purchased your phone, log into your account online or call customer service at 888-965-8259 to purchase your next month of service.

All calls are rounded up to the next minute. For example, if you talk for 1 minute and 30 seconds, you will be charged for 2 minutes.

Dropping calls is unfortunate, but it does happen. You will only be charged for any airtime you used while the connection was active, and there is no extra charge after the call ends. If it happens often, please contact customer service for assistance.

If your plan is suspended, you may be out of peak minutes or your cash card or plan has expired. You can check your remaining minutes by calling the automated IVR, accessing your account online, or contacting customer service. If you are out of minutes, simply add minutes to your account to restore service. If your phone is deactivated, you will need to reactivate your service and then add minutes.

You can reactivate your phone online or by contacting customer service. A reactivation fee may be applied. Any balance due from your old account will be attached to your new account and minutes are deducted to cover those fees.

You can add or remove voicemail at anytime, at no charge, by selecting Add / Remove Voicemail from your online account or by contacting customer service at 888-965-8259 .

To set up your voicemail dial your mobile number and press * at the greeting. The system will prompt you to select a 4-10 digit security code and record a greeting. Please keep your security code in a safe place. If you require your voicemail to be reset, all saved voicemails will be lost.

You can listen to your voicemail by holding the 1-touch access key, dialing your mobile number or pressing the button on your phone keypad which displays an envelope icon (if available). Follow the voicemail prompts of the automated system. To listen to your voicemail calling from another phone please call your mobile number and press the * key during the greeting. After you enter your security code, simply follow the automated instructions.

You can block or add text messaging at anytime, at no charge, by selecting Block / Unblock SMS from your online account or by contacting customer service.

You can change you mobile number anytime by logging into your account online and selecting Update Mobile Number / ESN or contacting customer service. There is a $2.00 fee for changing your number in the same area code and a $7.00 fee for a new area code. Once your mobile number has been changed, the new number must be programmed into you phone before you can make and receive calls.

If your phone has been lost or stolen, you can report it missing by visiting the retail location where you purchased your service or call customer service at 888-965-8259 .

Maybe, but your old cell phone is most likely incompatible with this service. If you would like to find out if your old phone is compatible, please contact your local retail location or customer service.

If you would like to change phones, you must return to the retail location where you originally purchased your service and select a new phone. If you ordered your phone online or over the phone, please call customer service at 888-965-8259 . You can also visit any other retail location that carries this program. Once you purchase your new phone, the sales person or customer service representative will update your account, program your new phone with your information, and test.

You can locate stores in your area by asking your local dealer or contacting customer service.

All orders placed online may take between 3-10 days for delivery. Most orders placed before 3 PM PST, Monday through Friday, will be shipped on the same day. Orders placed after 3 PM or over the weekend will be shipped on the next business day. If you do not receive your phone within 10 days, please contact customer service for assistance and a tracking number. Note: Express Overnight Shipping orders should be received within 24 hours from shipment to most destinations.

Go to the home page of this website and enter your username and password. Your username and password can be found on your original receipt in the customer information section.

Number porting is not available at this time.

You will have service for as long as you have an active plan and anytime minutes on your account. If you do not want to continue with service simply do not buy another plan. You can always come back later and reactivate your service again by purchasing another plan.